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Mediation — A How to Guide is designed to deal with the practical operation of the mediation process, with particular reference to the skills and techniques that can be used by mediators to assist the parties' decision-making process.
This book deals systematically with all aspects of the mediation process, covering a wide range of planning, precautionary and trouble-shooting methods required in practice and all skills and techniques are related to the National Mediator Accreditation Standards. The book emphasises three particular features of the mediator’s role: understanding, diagnosing and defining the conflict; the importance of creating the best possible climate for parties to resolve disputes; being a facilitator of the parties’ negotiations.
This edition includes a chapter on developing and marketing mediation services. Throughout the book, practical illustrations and case studies are provided to illustrate important points and a range of documents and precedents are provided in the appendices.