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Vol 21 No 11 Nov/Dec 2016

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IDS: Pay and Conditions in Call and Contact Centres 2014/15


ISBN13: 9780414033382
Previous Edition ISBN: 9780414030329
Published: October 2014
Publisher: Incomes Data Services Ltd
Country of Publication: UK
Format: Paperback
Price: Out of print



IDS Pay and Conditions in Call and Contact Centres 2014/15 provides you with a detailed picture of pay, benefits and working conditions for call centre staff throughout the UK. By far the most comprehensive and up-to-date source of information available for the industry, it is the only resource you need to accurately benchmark your pay arrangements and stay ahead of your competitors.

The report includes:

  • Information on 51 named organisations, employing over 23,500 staff in 103 call centres throughout the UK
  • Provides pay levels for a range of job titles, broken down by sector and region
  • Outlines bonus and commission payments
  • Gives details of unsocial hours premiums
  • Examines recruitment, retention and staff turnover issues
  • Outlines the latest trends in the industry
  • Contains a directory of pay and conditions at named organizations

Subjects:
Employment Law
Contents:
Benchmark against top call centre organisations including:

Allstate Northern Ireland
Amex
Arcadia
AXA UK
Axis for Business
Belron UK
Blackburn with Darwen Borough Council
BOC
Bracknell Forest Council
BWBSL
Carole Nash Insurance Consultants
Coca-Cola Enterprises
Co-operative Bank
Countrywide Estate Agents
Derbyshire Police
DVLA
Dwr Cymru
Fidelity Worldwide Investment
First Choice Homes Oldham
First Direct
FMG
Geoban (part of the Santander Group)
Greene & Co
Hanover Housing Association
hibu
Home Group
International SOS
John Lewis Partnership
KBR
KCOM Group
Money Advice Trust
Muir Group
Nationwide Building Society
NFU Mutual
Ofcom
PDSA
Plymouth City Council
Radian
RSA Insurance
Sanctuary Housing Association
Serco Retail
Surrey County Council
Tesco Bank
Thetrainline.com
Vista Retail Support
Whitbread Group
Yorkshire Housing
Yorkshire Water