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Information technology is one of the most common management functions to be outsourced. It is also one of the most complex. It is important to have a properly negotiated formal contract between yourself and the other party if you are entering into an outsourcing arrangement. A good contract needs careful planning and this book aims to provide a comprehensive guide to the whole process.
It starts with structuring the contract and then covers services required, staff, location, software, costs, management liaison, allowing for change, security, duration, termination and other vital provisions. There is also advice relating to public procurement and choosing a supplier.