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This book addresses the rules of the Commission for Conciliation, Mediation and Arbitration (the CCMA, a legal entity used to resolve labour disputes), explaining each rule in non-legal language to ensure that the original aim of the CCMA - making it accessible to the layperson from every quarter and freeing it from the legal technicalities that bedevilled the old Industrial Court - can be met. In the appendices, the full text of all the Codes of Good Practice is reproduced. This provides in one source the whole range of material necessary to employers and employees to ensure that they are not tripped up on technicalities in the CCMA or employment practices and policies.