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This is an overview of mediation, from premediation conference through all stages of the mediation session. The book answers 100 questions frequently asked by new mediators. The section ""Everything you never wanted to know about the rules of evidence"" should prove useful for the non-attorney mediator, who sometimes deals with the evidentiary vocabulary of the legal profession. Learn to establish authority as a mediator; schedule the mediation session; deliver the mediator's opening statement; prioritize issues; preside during joint sessions; conduct private caucuses; overcome impasses; identify ""hidden agenda"" and ""throwaway"" items; deal with parties who lack settlement authority; and aid parties to achieve a viable settlement.