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Vol 21 No 11 Nov/Dec 2016

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Criminal Injuries Compensation Claims

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Understanding the Construction Client

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ISBN13: 9781405129787
ISBN: 1405129786
Published: September 2006
Publisher: Wiley-Blackwell
Country of Publication: UK
Format: Paperback
Price: £64.95



This book breaks new ground by creating a framework to understand clients' actions and needs. Most construction management books focus on improving the construction process; this one focuses on a better engagement with the client. It challenges conceptions of both the construction industry and clients' businesses so that a more effective process and greater client satisfaction can be achieved.

The book suggests that 'buildings are not about building but about changing and developing the client'. The technical, organisational and psychological aspects of this are described and analysed in detail so that current experience can be explained and better practice determined. The book offers well-researched information about clients in a number of sectors - developers, supermarkets, NHS, government, airports and housing associations - which will help you understand what these client's business or service needs are and how construction fits into this. It demonstrates how to develop an appreciation of the client's perspective with a toolkit for ensuring successful client engagement.

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