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According to research from the BTI Consulting Group, the firms that can boast the strongest client relationships also enjoy 19.5 per cent higher rates and 35.6 per cent greater revenue than their competitors. By putting the client at the heart of the firm's everyday activities through the implementation of robust client management process, firms can ensure they deliver high-quality, tailored services, and build the kind of client relationships that will lead to repeat business, referrals, and enhanced reputations. Managing Partner's report, The Client Management Toolkit for Law Firms, looks at four core areas of client management: Client strategy; business development; fees; and client relationships. It considers how firms can: