Subjects:

Reference

This book is for everyone (business-people, students, civilians) who has been emailing away without understanding how to most effectively use this tool. This delightful and much-needed book will help you achieve your goals and stay out of trouble (and jail!)

With e-mail we can quite literally send a message to nearly anyone, anytime, from anywhere. But that doesn't always mean that we should. In fact, e-mail communication presents new challenges - both in terms of writing skills and strategy - that should prompt us to ask ourselves a series of questions every time we compose an electronic memo, note, report, or reply.

For example:-

• When should you email and when should you call, fax, or show up?
• What is the most important - and most overlooked - line of an email?
• What is the best strategy when you send (in anger or error) a potentially career-ending electronic bombshell?