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Vol 21 No 10 Oct/Nov 2016

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Mediation Skills and Strategies: A Practical Guide

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ISBN13: 9781849052993
Published: April 2012
Publisher: Jessica Kingsley Publishers
Country of Publication: UK
Format: Paperback
Price: £19.99



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Mediation is a process that can be used to resolve conflict in many different dispute contexts. This book focuses on the essential skills and strategies needed by any mediator to be successful in their work. Tony Whatling draws on his extensive experience in the field of mediation to explain the range of skills and strategies that are commonly used, as well as why you would use different skills and when they are best employed. The author shows how, by adopting these techniques, a mediator can manage challenging conflicts. It features the use of questioning skills and how they can be used effectively, as well as how to deal with high emotion and negative responses. This book is essential for anyone who wants to improve their mediation skills, whether as a trainee, novice or experienced professional.

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Subjects:
Arbitration and Dispute Resolution
Contents:
Introduction.
1. Mediation, Alternative Dispute Resolution and some essential principles defined.
2. Listening skills.
3. Questioning skills.
4. Providing a mirror to the client.
5. Some more advanced level strategies.
6. Managing high conflict and emotion.
7. Responding to difficult questions and behaviour.
References.
Index.