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This is a practical guide for retail managers, salespeople and shop assistants - in fact, anyone concerned with the day-to-day business of dealing with retail customers and/or suppliers. The book provides detailed advice on all aspects of retailers' legal obligations to both customers and suppliers, and their possible claims against either in the event of damages or breach of contract. Packed with tips, advice and warnings, the book also contains numerous checklists and procedures to avoid problems in the first place.