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Wildy’s Book News

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Vol 22 No 4 April/May 2017

Book of the Month

Cover of Whistleblowing: Law and Practice

Whistleblowing: Law and Practice

Price: £175.00

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UK Public Holiday May 2017

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Client Care

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ISBN13: 9781854312990
ISBN: 1854312995
Published: June 1993
Publisher: Oxford University Press
Country of Publication: UK
Format: Paperback
Price: £9.99
(Second Hand)



In stock second-hand.

In these days of increased competitiveness, the care of the law firm's clients is paramount. Responsibility for client care is vested in every member of the firm from the senior partner to the newest trainee. The authors contend that client care practice must be founded on sound policies and a strong belief that without it, the firm is in danger of collapse. This book which is part of a series intended for novices and practising lawyers takes a practical look at the law firm's approach to it's clients. It outlines the need for developing client care as a major execise for survival and suggests positive action which can be taken by any law firm, irrespective of size.

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Subjects:
Legal Skills and Method
Contents:
The concepts of client care
the client expects
promoting a client care policy
the firm
communications and relationships
dealing with complaints
evaluation