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Wildy’s Book News

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Vol 22 No 8 August/Sept 2017

Book of the Month

Cover of STEP: A Practical Guide to the Transfer of Trusteeships

STEP: A Practical Guide to the Transfer of Trusteeships

Edited by: Richard Williams, Arabella Murphy, Toby Graham
Price: £110.00

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Secondhand & Out of Print

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Client Care


ISBN13: 9781854312990
ISBN: 1854312995
Published: June 1993
Publisher: Oxford University Press
Country of Publication: UK
Format: Paperback
Price: £5.00
(Second Hand)



In stock second-hand.

Out of Print

In these days of increased competitiveness, the care of the law firm's clients is paramount. Responsibility for client care is vested in every member of the firm from the senior partner to the newest trainee.

It outlines the need for developing client care as a major execise for survival and suggests positive action which can be taken by any law firm, irrespective of size.

Subjects:
Legal Skills and Method
Contents:
The concepts of client care
the client expects
promoting a client care policy
the firm
communications and relationships
dealing with complaints
evaluation