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In these days of increased competitiveness, the care of the law firm's clients is paramount. Responsibility for client care is vested in every member of the firm from the senior partner to the newest trainee. The authors contend that client care practice must be founded on sound policies and a strong belief that without it, the firm is in danger of collapse. This book which is part of a series intended for novices and practising lawyers takes a practical look at the law firm's approach to it's clients. It outlines the need for developing client care as a major execise for survival and suggests positive action which can be taken by any law firm, irrespective of size.