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Vol 22 No 11 Nov/Dec 2017

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Effective Telephone Techniques

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ISBN13: 9781858111063
ISBN: 1858111064
Published: July 1997
Publisher: EMIS Professional Publishing
Format: audiobook on cassette
Price: Out of print

Winning and retaining clients can depend on good telephone technique - an area in which fee-earners and support staff alike can benefit from training and refresher training. This cassette covers both incoming and outgoing calls, from first impressions to assertiveness. It is an ideal induction tool for any firm and can be used profitably by any member of staff.

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