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In recent years,mediation has been recognised as a viable and cost effective alternative to litigation for achieving a lasting resolution of all kinds of inter-personal, commercial and community disputes.;This book explains what mediation is, how the mediation process works and why it works. It explains and illustrates the techniques employed at all stages of the process.;Different styles of mediation, and examples of how mediation can work in tandem with other methods of dispute resolution, are reviewed by reference to specific case studies.;This book is a concise and practical approach to the mediation process and highlights the principal skills and techniques which must be mastered by successful mediators.