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This work explains the various methods of resolving disputes, what they involve, how they differ, and their benefits and drawbacks. It seeks to enable the reader to make the best decision about: which method to use; how to approach the resolution process; and who to appoint to represent you. It examines the processes involved in litigation, arbitration and mediation, including courts and tribunals, so the reader may prepare themselves for what will happen when your dispute is heard. It features plain English terminology and practical aids - such as sample letters - and should give those about to embark on the dispute resolution process the help they need to make important decisions and face the process with confidence.