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All of us are 'glass consumers'. Organisations know so much about us, they can almost see through us. Governments and businesses collect and process our personal information on a massive scale. Everything we do, and everywhere we go, leaves a trail. But is this in our interests? The glass consumer appraises this relentless scrutiny of consumers' lives. It reviews what is known about how personal information is used and examines the benefits and risks to consumers.
The book takes the debate beyond privacy issues, arguing that we are living in a world in which - more than ever before - our personal information defines our opportunities in life. Bringing together leading authors in this field, The glass consumer: analyses the use of consumers' information in the public and private sectors, and includes case studies on the UK's National Health Service and the financial services sector; considers how privacy enhancing technologies can be used to engineer good information handling practices; appraises the efficacy of the regulation of personal information; and sets out the National Consumer Council's agenda for change.
From the personalisation of public services to concern about spamming, the use of consumers' information is emerging as an increasingly important issue. This book is essential reading for anyone concerned with the future of information use, data protection and privacy.