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Vol 21 No 10 Oct/Nov 2016

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Criminal Injuries Compensation Claims

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This book is now Out of Print.
A new edition has been published, the details can be seen here:
CPAG: Fuel Rights Handbook 17th ed isbn 9781906076900

CPAG: Fuel Rights Handbook 16th ed


ISBN13: 9781906076689
New Edition ISBN: 9781906076900
Previous Edition ISBN: 9781906076474
Published: January 2013
Publisher: Child Poverty Action Group
Country of Publication: UK
Format: Paperback
Price: Out of print



The new edition of the Fuel Rights Handbook well established as the standard practical guide to the rights of gas and electricity consumers. It is essential for any adviser helping clients cope with fuel bills, debt and related problems with fuel supply.

With an emphasis on the legal protection of vulnerable consumers, the Handbook also provides essential information on the reduction and prevention of fuel poverty. This 15th edition is fully updated to include all changes since the previous edition.

Topics covered by the Handbook include:-

  • the right to a supply
  • methods of payment and metering
  • responsibility for bills, shared arrangements and tenants’ rights
  • dealing with debt and disconnection
  • benefits and other financial help
  • gas and electricity companies and how OFGEM works
  • the courts and legal remedies, including the position in Scotland.
Cross-referenced to law and regulations, the Fuel Rights Handbook is relied upon by all Citizens Advice Bureaux and by lawyers, consumer advisers, social workers and advice agencies.