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At a time when ‘heating or eating’ is an all too common dilemma, this is an essential guide for advisers and their clients striving to cope with fuel bills, debt and related problems with fuel supply.
It covers: the right to a supply; methods of payment and metering; responsibility for bills, and the rights of tenants; arrears, debt and preventing disconnection; benefits and energy efficiency schemes; and tackling disputes, including going to court. We plan to expand this new edition to include information on paying for other utilities such as water.
With its emphasis on the legal protection of vulnerable consumers, and practical advice on pursuing complaints and obtaining compensation, the Handbook also provides essential information on the reduction and prevention of fuel poverty. It is relied upon by all Citizens Advice Bureaux and by consumer advisers, lawyers, social workers and advice agencies.