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Product Warranty Handbook

Edited by: Wallace R. Blischke, D. N. Prabhakar Murthy

ISBN13: 9780824789558
ISBN: 0824789555
Published: March 1995
Publisher: Taylor & Francis
Country of Publication: USA
Format: Hardback
Price: £350.00



Despatched in 5 to 7 days.

Covering product warranties, this work offers comprehensive examinations of fundamental concepts and furnishes detailed, immediately applicable results. It sets out to bridge the gap between theory and practice, and integrates the research of various disciplines that study warranty, illustrating all basic consumer warranty options.

Subjects:
Consumer Law
Contents:
Part 1 Introduction: warranties - concepts and classification; historical perspective on warranty; a framework for the study of warranty.
Part 2 Warranty and law: warranty legislation; warranty and the courts.
Part 3 Mathematical and statisticaltechniques for analysis of warranty: modelling for the study of warranties; mathematical techniques for warranty analysis; statistical techniques for warranty cost analysis; statistical analysis of warranty claims data.
Part 4 Warranty cost models: thebasic free-replacement warranty and related rebate warranties; the basic pro-rata warranty; combination warranties; two-dimensional free-replacement warranties; two-dimensional pro-rata and combination warranties.
Part 5 Warranty and the marketplace: therole of warranty in marketing; warranty and consumer behaviour - product choice; warranty and consumer behaviours - warranty execution; extended warranties; warranty and product distribution.
Part 6 Warranty and engineering: warranty and design; warrantyanalysis for complex systems; warranty and manufacturing.
Part 7 Warranty and society: the economic theory of warranties; financial accounting and reporting for warranties; warranties and public policy.
Part 8 Warranty and management: cost managementplanning and control for product quality and warranties; warranties as a contingent claim; forecasting warranty claims; warranty bibliography.