Do eBooks work on all eReaders?
As there are new devices being produced weekly, it is impossible to guarantee compatibility of all makes and models of eReader. However, the majority of eReaders will work with these eBooks. The notable exception is the Amazon Kindle. If in doubt, please contact us via ebooks@wildy.com.
What is an ePub?
ePub is the standard eBook format that makes it possible to optimise and customise text and images for both large displays like a desktop computer and small screens like smartphones. Sometimes the format is also referred to as ‘flowing text’.
What is a PDF?
PDF, or Portable Document Format, is the standard format for document interchange created by Adobe.
Can I buy eBooks for my Kindle?
No, Kindle is a ‘closed’ device so only content bought from Amazon can be viewed on a Kindle.
How does DRM affect the ePub format?
If you want to read an eBook, your e-reader device or application must be compatible with both the file format and the DRM format of the eBook.
What does DRM – protected mean?
Digital Rights Management (DRM) ensure that the person who buys an eBook is its sole owner and is unable to share the file with others. DRM specification for each eBook is set by the publishers who own the respective copyrights.
What are the eBook file type options PDF and ePub?
PDF stands for Portable Document File. As its name implies the document can be read on many different devices. The text and graphics in the document are fixed to the page much like a physical document. ePub stands for Electronic Publication. The content of this is ‘reflowable’ meaning that the document displayed can be optimised for the device it is being displayed on, much like a web page on a computer. This is usually the preferred option for an eBook.
Do I have to pay for an eReader?
No. The software provided is totally free.
One particular problem that may occur at work.
If you are trying to connect from work you may find your company has a strict Firewall Policy or anti-virus software that is preventing the download. You might want to speak to your IT Department and get them to allow communication via Port 8080 as this is the port used for delivery.
Can I share my purchased eBooks with others?
No, eBook copyright rules only allow the purchaser to use the eBook for their own use. You may however put the eBook onto more than one device that is registered to you.
Can I download my eBook to more than one device?
Yes, as long as the device is registered within your Bookshelf* software, you can share your eBook on up to 6 authorised devices.
How do I return an eBook ordered in error?
Once an eBook order has been placed, we cannot refund it regardless of whether the eBook has been downloaded to your computer or not.
I have downloaded an eBook to my bookshelf Software but cannot see it.
Please make sure that your Bookshelf Software is regularly updated, if it is not the newest version then this may be the reason your eBook is not visible on your Bookshelf. Please do make sure that when you are asked if you want to “Open” or “Save” the eBook link that you choose the “Open” button.”
My downloaded eBook will not open
There can be a number of reasons that an eBook will not open, but the main reason is that the Bookshelf software needs to be updated. Please check that you have the most current version installed on your system.
Can I print my eBook?
This will vary from eBook to eBook as the rules governing the printing and copying are dictated by the publisher. Most publishers will only allow a percentage of the eBook to be printed or copied and some none at all.
Do eBooks get updated as new revisions are released?
No. Much the same as a physical book, new revisions would require a new purchase.
What is ‘Bookshelf software’?
An essential piece of software that allows you to decrypt and read the downloaded eBook. (These eBooks work with the following Bookshelf Software: Thorium, Read Now).
