Excellent Client Service

Giving good service to clients is one of the most cost-effective means of marketing your firm and building a good reputation. In today's increasingly competitive market, it is a vitally important way to differentiate your firm and to build client loyalty.

Excellent Client Service gives in-depth practical guidance on the issues that partners must understand, address and manage to deliver high quality services consistently and profitably. Written by an experienced solicitor and management consultant, all aspects of practice management touching on client service are covered including:

• understanding what creates value for clients, both in terms of service delivery and value for money
• achieving a client orientated culture and motivating staff to accept change to give a service that meets clients' needs
• selecting appropriate ways to monitor clients' views and actually implementing service improvements
• developing effective risk management and complaints handling strategies.