We will be closed from 5pm BST on Thursday 2nd April for the Easter bank holidays, re-opening at 8.30am BST on Tuesday 7th April. Any orders placed during this period will be processed when we re-open.
The growth in the significance of the private sector ombudsman as a consumer redress mechanism has been matched by a similar growth in the academic literature of the subject. This text draws on the body of existing work to identify those areas where further work would prove valuable.
