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This work gives practical guidance on strategy and procedures for making complaints via the Pensions Ombudsman or for dealing with complaints. The text is supported by an appendix of significant appeals following decisions made by the Ombudsman - ensuring practitioners have the most comprehensive guide available to the pensions advisor to hand. * Explains the role of the office in the context of other forms of dispute procedure * Discusses the jurisdiction of the office, including types of scheme covered, complaints procedure and time limits * Explains the Ombudsman's interaction with the other fora for pensions dispute resolution and includes a case study to illustrate the process * Covers determinations and appeal procedures * Questions the future development of the role in the light of industry criticism.