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UK Account Managers

Wildy & Sons Ltd – Celebrating 180 Years of Service to the Legal Community

The Bookshop was completely refurbished during the summer of 2005. Above is the interior of the bookshop from Lincoln’s Inn Archway.

UK Key Account Managers

Wildy’s Account Managers visit Customers on a regular basis to ensure that they are kept informed of recent and forthcoming publications that may be of relevance to their practice.

They are able to provide information and advice on the entire range of legal books from all publishers, rather than just one specific publisher. An impartial and unbiased approach is a key element of this service and one appreciated by the accounts they visits.

If you would like to discuss your Library or Practice requirements or to arrange a visit please contact:-

North of England & Scotland
Tina Hartley

The Midlands
Nigel Fry

South West England & South Wales
Rob Cornish

South East England & London
Jason Crimp

London
Alden Bowers

BIALL Supplier of the Year 2010

The Citation from BIALL

2010 is the first year for a new award, one made to the supplier rated the best in a survey of the BIALL membership. 144 people responded to the survey, a sizeable proportion of the membership. Suppliers were rated on their advertising and marketing techniques, their pricing and negotiations, their after-sale service, and the quality of their products and services, as well as given an overall rating.

The supplier that has won the award was one of the more widely used of those assessed, with nearly half of respondents rating them. They achieved an average rating, across this large number of people, of over 4 out of 5 in all the categories assessed, with special mention for an average score of 4.73 in the customer service category. 35 respondents nominated the company as their favourite supplier, about 30% of the people who made such a nomination.

They were described as having an excellent product, with good pricing and outstanding customer service, nothing ever seeming to be too much trouble. They really understand the needs of the business, and of individual customers. They respond promptly and helpfully to communications, and resolve the few problems that occur quickly and efficiently.

Many respondents singled out the supplier’s website for praise. It was described as easy to use with all relevant information provided at the touch of a button, and particularly complimented on its accuracy and detail. However, several people also mentioned the monthly printed current awareness newsletter, showing that this supplier continues to use traditional methods alongside modern ones, and manages to do both well.

I am very pleased to announce that the BIALL Supplier of the Year Award for the year 2010 goes to Wildy & Sons Ltd

New Books, Mail Order & Online Sales

New Books, Mail Order and Online enquiries can be sent to:-

New Books Manager
Charlie Alpera

or

Online Sales
Jonathan Sykes

or
Customer Support
Daniel or Graham or Vincent