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Vol 21 No 10 Oct/Nov 2016

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Client Service for Law Firms


ISBN13: 9781853287442
Published: March 2011
Publisher: Law Society Publishing
Country of Publication: UK
Format: Paperback
Price: £55.00



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How can you differentiate your firm in today's highly competitive legal market? One way is to optimise the client service that your firm offers.

There is far more to client service than just perfecting client letters. Creating a client-centred culture that permeates the firm can result in a business that is more closely aligned to its clients' needs, and so help to establish a differentiated position in the market.

This concise and practical book:

  • places client service issues in the context of marketing and practice development strategy
  • takes account of the impact of the Legal Services Act 2007 and the changes made to the Solicitors' Code of Conduct 2007
  • provides full coverage of complaints management
  • includes and discusses the Law Society's:
  • Client Care Letters practice note (issued 3rd July 2008)
  • Complaints Management practice note (issued 9th April 2008).
User-friendly features such as flowcharts, checklists, and chapter summaries make this a particularly clear guide to client service.

Subjects:
Legal Practice Management
Contents:
1. Introduction;
2. Client service in practice development;
3. Solicitor-client relationships;
4. Creating confidence and value;
5. Creating value for money
6. Managing billing
7. The external perspective;
8. From research to actual improvement
9. Which client markets?;
10. Achieving a client oriented culture;
11. Motivating people;
12. Financial management
13. Risk management;
14. Complaints handling.