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Giving good service to clients is one of the most cost-effective means of marketing your firm and building a good reputation. In today's increasingly competitive market, it is a vitally important way to differentiate your firm and to build client loyalty.
Excellent Client Service gives in-depth practical guidance on the issues that partners must understand, address and manage to deliver high quality services consistently and profitably. Written by an experienced solicitor and management consultant, all aspects of practice management touching on client service are covered including: