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This practical guide is packed with useful advice for managing a legal aid firm in times of change. The book brings together all the important issues affecting legal aid firms -- particularly focusing on how they need to adopt a new approach in order to deliver legal aid services in a modern manner consistent with the demands of the Legal Services Commission and the existing competitive environment. - written specifically for those managing legal aid firms -- tailored to their needs and concerns - combines practical experience of legal aid practice and respected modern management thinking - makes sense of and demystifies the complex SQMS specification and the purpose behind it - gives practical illustrations including how to work out and improve profitability. Making a Success of Legal Aid is essential reading for busy legal aid managers concerned about the ongoing success and profitability of their firm.