Subjects:

Constitutional and Administrative Law

Contents:

Private ombudsmen and public law

the insurance ombudsman

the banking ombudsman

the building societies ombudsman

the ombudsman for corporate estate agents

the pensions ombudsman

the personal investment authority ombudsman

an evaluation

regulation of ombudsmen - the role of the British and Irish Ombudsman Association.

The growth in the significance of the private sector ombudsman as a consumer redress mechanism has been matched by a similar growth in the academic literature of the subject. This text draws on the body of existing work to identify those areas where further work would prove valuable.