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This book focuses on the client issues which are now becoming an integral part of the work of all practising solicitors. It focuses on the pro-active way that will enable the practising solicitor,as well as the new entrant to the profession, to learn and apply techniques and work practices that will help to ensure that the needs and perceptions of clients are satisfied regularly and systematically. This is set out in simple, practical and realistic stages throughout the book. The author suggests that solicitors and law firms adopt a new and exciting strategy which focuses everyone in the firm, from senior partner to office junior, on meeting and exceeding client expectations.