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The Pocket Lawyer series is designed for members of the public who want 'how to' guidance in situations that would normally require expert advice. Each title: Is written by experts in their field Contains all the information you need in one book Has an accessible and user-friendly layout and structure Is supported by a companion website providing free updates and ready-to-use documents and letters This book contains advice on your rights as a consumer.
If you have ever purchased faulty goods or experienced unsatisfactory service,this book puts you in control of the situation. It takes you through the correct complaints procedure, showing you how to go about complaining effectively and achieve results. If complaining doesn't work then this book goes on to show you how to go to court and win.