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Vol 22 No 2 Feb/March 2017

Book of the Month

Cover of Spencer Bower: Reliance-Based Estoppel

Spencer Bower: Reliance-Based Estoppel

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The Oxford Handbook of Conflict Management in Organizations

Edited by: William K. Roche, Paul Teague, Alexander J.S. Colvin

ISBN13: 9780199653676
Published: July 2014
Publisher: Oxford University Press
Country of Publication: UK
Format: Hardback
Price: £95.00
Paperback edition , ISBN13 9780198755579

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New ways of managing conflict are increasingly important features of work and employment in organizations. In the book the world's leading scholars in the field examine a range of innovative alternative dispute resolution (ADR) practices, drawing on international research and scholarship and covering both case studies of major exemplars and developments in countries in different parts of the global economy. Developments in the management of individual and collective conflict at work are addressed, as are innovations in both unionized and non-union organizations and in the private and public sectors. New practices for managing conflict in organizations are set in the context of trends in workplace conflict and perspectives on how conflict should be understood and addressed.

Part 1 examines the changing context of conflict management by addressing the main frameworks for understanding conflict management, the trend in conflict at work, developments in employment rights, and the influence of HRM on conflict management. Part 2 covers the main approaches to conflict management in organizations, addressing both conventional and alternative approaches to conflict resolution. Conventional grievance handling and third-party processes in conflict resolution are examined as well as the main ADR practices, including conflict management in non-union firms, the role of the organizational ombudsman, mediation, interest-based bargaining, line and supervisory management, and the concept of conflict management systems. Part 3 presents case studies of exemplars and innovators in the field, covering mediation in the US postal service, interest-based bargaining at Kaiser-Permanente, 'med-arb' in the New Zealand Police, and judicial mediation in UK employment tribunals. Part 4 covers international developments in conflict management in Germany, Japan, The United States, Australia, New Zealand, the United Kingdom and China. This Handbook gives a comprehensive overview of this growing field, which has seen an huge increase in programmes of study in university business and law schools and in executive education programmes.

Employment Law
1. The Assumptions and Goals of Conflict Management in Organizations
2. Conflict in Capitalism
3. The Development of Employment Rights and the Management of Workplace Conflict
4. HRM and Conflict Management

5. Collective Bargaining and Grievance Procedures
6. Third-Party Processes in Employment Disputes
7. Interest-Based Bargaining
8. Grievance Procedures in Non-Union Firms
9. Workplace Mediation
10. The Organizational Ombudsman
11. Line Managers and Workplace Conflict
12. Conflict Management Systems

13. Mediation in the US Postal Service
14. Interest-Based Bargaining at Kaiser Permanente
15. Med-Arb in the New Zealand Police
16. Judicial Mediation in UK Employment Tribunals

17. Conflict Resolution in Germany
18. Conflict Resolution in Japan
19. Conflict Resolution in the United States
20. Conflict Resolution in Australia
21. Conflict Resolution in New Zealand
22. Conflict Resolution in the United Kingdom
23. Conflict Resolution in China