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This work outlines how to handle disputes over banking services, from establishing whether the customer or the bank has a valid claim, to determining the most appropriate way of resolving the dispute. This hands-on treatment in the widely used and respected Practitioner Series explains: * how the Banking and Building Societies' Ombudsmen scheme operates * how to obtain details of the data which a credit reference agency or bank holds on an individual * the remedies available if that information is incorrect or misleading Precedents and specimen letters, case references, a list of useful addresses and a glossary of banking terms are included, making for complete, practical treatment of the subject.