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This invaluable new book deals with all aspects of outsourcing deals from tendering and contracts, managing service levels and risk, to ancillary considerations such as data security, employment law and the social and environmental dimensions of outsourcing agreements.
Written by experts in their respective fields, each chapter deals with a specific area. Consideration is given throughout to the relevant law and its implications for management practice. The book explores current issues including cloud computing, the shared services agenda, and the increasing complexity and value of outsourcing agreements.