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Wildy’s Book News

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Vol 22 No 3 March/April 2017

Book of the Month

Cover of Company Directors: Duties, Liabilities and Remedies

Company Directors: Duties, Liabilities and Remedies

Edited by: Simon Mortimore
Price: £225.00

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Client Care Techniques

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ISBN13: 9781858111100
ISBN: 1858111102
Published: July 1997
Publisher: EMIS Professional Publishing
Format: audiobook on cassette
Price: Out of print

No client care policy can succeed unless support staff understand what client care means. More importantly, staff cannot care for clients unless they are taught to do so. This tape explores why client care matters and identifies strategies for managing contact with clients. An ideal induction tool, it should also be used periodically to refresh the minds of all involved, perhaps as part of an interactive discussion session.

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