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Vol 21 No 12 Dec 16/Jan 17

Book of the Month

Cover of The UK Supreme Court Yearbook Volume 7: 2016

The UK Supreme Court Yearbook Volume 7: 2016

Edited by: Daniel Clarry, Christopher Sargeant
Price: £90.00

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Client Care Techniques

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ISBN13: 9781858111100
ISBN: 1858111102
Published: July 1997
Publisher: EMIS Professional Publishing
Format: audiobook on cassette
Price: Out of print

No client care policy can succeed unless support staff understand what client care means. More importantly, staff cannot care for clients unless they are taught to do so. This tape explores why client care matters and identifies strategies for managing contact with clients. An ideal induction tool, it should also be used periodically to refresh the minds of all involved, perhaps as part of an interactive discussion session.

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