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No longer the preserve of large city law firms professional support lawyers (PSLs) are now an established part of the legal landscape. This expanding role must be justified with greater effectiveness and real business results. Juliet Humphries brings her invaluable experience from her former role as Director of Knowledge at Linklaters and as a consultant in the development of the PSL function to formulate the business case for the PSL role. This Report is researched and written specifically to help you: Make a comprehensive assessment of the current role of your PSLs; Evaluate how you can develop the position to deliver increased value to your firm and your clients; and Develop an effective management strategy to successfully implement these changes. The Changing Role of the Professional Support Lawyer looks in-depth at: Identifying and assessing what the 'best value' role is for your particular firm; Making the PSL role both more business-focussed and client-centric - tools and tactics that work; Fostering career development/career progression for your PSLs. What are the issues concerning training, remuneration and motivation? Encouraging the necessary culture shift to allow room for the PSL role to grow; Measuring the success and return on investment that the changing PSL role brings to your firm; and Maximise the effectiveness of your existing resources to deliver real improvement in client service.