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BIALL Supplier of the year 2014
Wildy & Sons Ltd, winner of the 2014 ‘BIALL Supplier of the Year Award’.

Lexcel Client Care Toolkit 2nd ed

Subjects:
Legal Practice Management
Contents:
1. Client care policy
2. Quality policy
3. Equality and diversity policy
4. Equal opportunity statements
5. Equal opportunities monitoring form
6. Client satisfaction survey
7. File and case management checklist
8. Complaints handling statements
9. Complaints handling procedure
10. Complaints management checklist
11. Complaints register
12. Client complaint form
13. Client care letter - conveyancing
14. Client care letter - employment
15. Client care letter - matrimonial
16. Closing letter
17. Change of matter handler letter
18. Cost update letter
19. Terms of business - conveyancing
20. Terms of business - litigation
Appendix: Lexcel Self Assessment Questionnaire.

ISBN13: 9781907698101
ISBN: 1907698108
Previous Edition ISBN: 9781853288241
Published: May 2011
Publisher: Law Society Publishing
Country of Publication: UK
Format: Paperback & CD-ROM
Price: £49.95



Low stock.

Save time and money by creating your own client care policies using the templates in this invaluable toolkit. They offer a fast and straightforward way to draw up bespoke policies tailored to your firm’s needs.

The second edition of this hugely popular toolkit has been comprehensively revised and updated in line with the:-

  • Equality Act 2010 - the equality and diversity policy covers in detail the various forms of discrimination identified under the Act
  • Legal Ombudsman - the complaints handling templates take account of the establishment of this new body
  • Lexcel Practice Management Standard Version 4.1 - the file and case management checklist and Lexcel self-assessment checklist have been updated in line with the standard requirements.

The Lexcel Client Care Toolkit contains a range of:

  • template client care policies
  • checklists
  • procedure documents
  • client care letters (both generic and specific to certain areas of law).

All of the documents are provided on the book’s accompanying free CD-ROM, enabling you to customise them as needed.



Series: Practice Management Standards

Cover of Lexcel People Management Toolkit Lexcel People Management Toolkit 2nd ed ISBN 9781907698750
to be published March 2015
Law Society Publishing
£49.95 - Not Yet Published 
Cover of Lexcel Information Management Toolkit Lexcel Information Management Toolkit 2nd ed ISBN 9781907698767
published December 2013
Law Society Publishing
£49.95 
Cover of Lexcel Small Practice Toolkit Lexcel Small Practice Toolkit ISBN 9781907698422
published June 2013
Law Society Publishing
£49.95 
Cover of Lexcel Risk Management Toolkit Lexcel Risk Management Toolkit 2nd ed ISBN 9781907698637
published December 2012
Law Society Publishing
£49.95 
Cover of Conveyancing Quality Scheme Toolkit Conveyancing Quality Scheme Toolkit 2nd ed ISBN 9781907698361
published May 2012
Law Society Publishing
£49.95 
Cover of Lexcel Financial Management & Business Planning Toolkit Lexcel Financial Management & Business Planning Toolkit ISBN 9781853287466
published August 2011
Law Society Publishing
£49.95 
Cover of Lexcel People Management Toolkit Lexcel People Management Toolkit ISBN 9781853289170
published May 2011
Law Society Publishing
£49.95 
Cover of Lexcel Business Continuity Planning Toolkit Lexcel Business Continuity Planning Toolkit ISBN 9781853287510
published May 2011
Law Society Publishing
£49.95 
Cover of Lexcel Assessment Guide Lexcel Assessment Guide 4th ed ISBN 9781853286780
published November 2007
Law Society Publishing
£62.95 
Cover of Lexcel Office Procedures Manual: Practice Management Standards Lexcel Office Procedures Manual: Practice Management Standards 4th ed
Edited by: Matthew Moore
ISBN 9781853286735
published November 2007
Law Society Publishing
Out of print 
Cover of Lexcel Practice Excellence Kit Lexcel Practice Excellence Kit 4th ed ISBN 9781853286834
published November 2007
Law Society Publishing
Out of print 

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Wildy’s Book News

Book News cover photo
Vol 19 No 11 Nov/Dec 2014
Download PDF
Cover: Christmas begins in London
Blog by ‘Wildy' (p. 1)
New Titles published in November (pp.6-25)
Wildy Trips 2015 (p.37)
eBook Update (pp.30-31)
November Subscription Releases (pp.33-37)
Forthcoming Publications (p.39)
WS&H Publications (pp.40-64)




Book of the Month

Cover of Criminal Judicial Review: A Practitioner's Guide to Judicial Review in the Criminal Justice System and Related Areas

Criminal Judicial Review: A Practitioner's Guide to Judicial Review in the Criminal Justice System and Related Areas

Edited by: Piers von Berg
ISBN13: 9781849465373
Published: October 2014
Publisher: Hart Publishing
Country of Publication: UK
Format: Hardback
Price: £65.00


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