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This text sets out dispute resolution techniques for international business. It explains how both international commercial arbitration and the relevant alternative techniques actually work in practice, and discusses ways in which they can be combined in effective and efficient conflict management. Based on a comprehensive empirical analysis of the process of international arbitration, the text uncovers a fundamental conflict between the effectiveness of any mediation attempts by the arbitrator and the integrity of the arbitration process.
The author proposes the insertion of neatly separated ""mediation windows"" into ongoing arbitration proceedings, thus combining the benefits of arbitration and mediation in a way that allows mediation to be effective without compromising the arbitration procedure.