We will be closed from 5pm Thursday 17th April for the Easter Bank Holidays, re-opening at 8.30am on Tuesday 22nd April. Any orders placed during this period will be processed when we re-open.
This fully revised new edition, previously called Consumer Complaints and Compensation: A Guide for the Financial Service Market, examines the compliance and redress regime for mis-selling, administration and claims problems with a practical emphasis on complaint handling.