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This is an introduction to all aspects of insurance and the insurance industry. It is intended for students taking the Chartered Insurance Institute's (CII) Certificate of Proficiency, the CII's Associateship exam, BTEC's insurance unit and the Chartered Building Societies Institute Associateship exam. It is also intended to be useful to those working in other areas of financial services, such as banking, which include insurance among the services offered, and to business people and others requiring an appreciation of the insurance services available to them.;This third edition conforms to the new syllabus and examination system of the CII; contains new exercises based on recent CII examinations; provides quick questions and more searching exercises (including some from past CII exam papers); includes an extensive glossary of insurance terminology and examples of insurance documentation; and integrates a discussion of legal requirements with explanations of the aspects of insurance to which they relate.;The book also offers new material on recent developments in the regulation of financial services; discusses recent changes in the areas of tax and social security.