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Details the rapidly growing field of dispute resolution This nuts-and-bolts guide offers a blueprint for developing the skills you need to master the often complex and emotionally charged process of family mediation. In a lively and entertaining style, Robert Coulson, former president of the American Arbitration Association and an internationally recognized expert in dispute resolution, presents exactly what training, marketing, and experience are needed to compete successfully in this rapidly growing field. The family mediation process is revealed, from the first step of persuading parties to mediate through the last details of nailing down a settlement. Current information is provided on many legal issues, including: marriage and divorce child support alimony custody visitation