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This volume aims to help you to establish profitable, affirmative client relationships so you can avoid unnecessary risks associated with malpractice and disciplinary complaints. It covers information on human resources, and covers the hiring process, training and development, compensation, and discipline and termination. Section Two - Fees, Billing, and Collection - includes measuring billing practices, hourly billing, pricing legal services, alternative fee agreements, managing the billing process, and engagement letters. The checklists and forms in this volume provide a variety of models and templates assembled with the help of a diverse group of lawyers and law firms.