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Wildy’s Book News

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Vol 23 No 4 April/May 2018

Book of the Month

Cover of Williams, Mortimer and Sunnucks: Executors, Administrators and Probate

Williams, Mortimer and Sunnucks: Executors, Administrators and Probate

Edited by: Alexander Learmonth, Charlotte Ford, Julia Clark, John Ross Martyn
Price: £295.00

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UK Public Holiday Monday 28th May

Wildy's will be closed on Monday 28th May, re-opening on Tuesday 29th.

Online book orders received during the time we are closed will be processed as soon as possible once we re-open on Tuesday.

As usual credit cards will not be charged until the order is processed and ready to despatch.

Any Sweet & Maxwell or Lexis eBook orders placed after 4pm on the Friday 25th May will not be processed until Tuesday May 29th. UK orders for other publishers will be processed as normal. All non-UK eBook orders will be processed on Tuesday May 29th.

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Driving Success in Your Law Firm: Revolutionising the Client Journey


ISBN13: 9781784460846
Published: May 2017
Publisher: Law Society Publishing
Country of Publication: UK
Format: Paperback, A4
Price: £69.95



Low stock.

Driving Success in your Law Firm is a new book which provides support and advice to enable you to embrace and lead change that will drive your company's competitiveness, efficiency, profitability and future success.

This book will help you to develop a strategic plan for your firm, backed by a series of tangible tactical supporting projects, initiatives and actions which will result in a more successful, sustainable and profitable modern law firm.

It introduces the idea of considering all the activities of the firm through the Client Lens® - in other words, seeing every aspect of its work from the client's point of view. Using a new model, it breaks down the activities of your firm into four key stages based on the journey your clients make when they buy a legal service from you, and two key areas of support:-

  • Attracting - how to acquire potential customers, both individuals and businesses
  • Convincing - how to convert people or businesses into customers
  • Delivering - how to implement efficient and optimal processes for the delivery of legal services
  • Keeping - how to create customer loyalty and maximise future value
  • Managing - how to run the firm as an efficient and well-managed business
  • Technology - the opportunities to be gained from applying integrated, end-to-end technology.
Useful case studies and expert contributors provide real examples of the book's themes and specific ideas in practice.

It will help you to create a highly successful and more sustainable future by focusing on the development of your brand, client needs and use of technology.

Subjects:
Legal Practice Management
Contents:
1. What is this book about?;
2. The client journey model
3. The Client Lens®
4. Attracting
5. Convincing
6. Delivering
7. Keeping
8. Managing
9. The end-to-end technology opportunity
10. Change is hard, but the future is bright - a 10% improvement to double your money?