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Vol 22 No 11 Nov/Dec 2017

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Consumer ADR in Europe


ISBN13: 9781849463485
Published: May 2012
Publisher: Hart Publishing
Country of Publication: UK
Format: Hardcover
Price: £85.00



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This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and médiateurs) work, the differing national architectures within which they operate and how they can be improved.

It describes ADR schemes in France, Germany, Lithuania, the Netherlands, Poland, Slovenia, Spain, Sweden and the United Kingdom as well as emerging pan-EU dispute resolution schemes. Use of the techniques of mediation, conciliation and adjudication are noted.

It also covers EU measures on consumer ADR, and 2011 proposals for legislation on ADR and ODR. Data on volumes, cost and duration of ADR schemes are compared, both between different systems and with courts. The authors' findings underpin EU and national developments, and outline options for future policy. Findings and proposals are included for the functions, scope, performance, essential requirements, architecture and operation of ADR systems.

The relationships between ADR, courts and regulators are discussed, and need for reforms are noted. This is a ground-breaking work that will have a major impact on European legal systems.

Subjects:
Consumer Law, European Jurisdictions, Courts and Procedure
Contents:
Introduction
Alternative Redress Mechanisms for Consumers in the EU
Alternative Redress Mechanisms in Member States:
1. France
2. Germany
3. Lithuania
4. the Netherlands
5. Poland
6. Slovenia
7. Spain
8. Sweden
9. the United Kingdom
Cross-border ADR systems
o WIPO
o EuroLease
o Direct Selling Association
o others
Examples of selected ADR schemes
Findings and Discussion of the Models, including comparative statistics
Conclusions and Recommendations
Appendices
- Commission Recommendation 98/25/EC
- Commission Recommendation 2001/310/EC
- Voluntary European Code of Conduct for Mediators
- OECD …
- Directive 2008/52/EC of the European Parliament and of the Council of 21 May 2008 on certain aspects of mediation in civil and commercial matters
- Proposal for a Framework Directive on ADR
- Proposal for a Directive on ODR
- Commission Communication on ADR, November 2011
- UNCITRAL draft Rules

Series: Civil Justice Systems

Delivering Collective Redress: New Technologies ISBN 9781509918546
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Redress Schemes for Personal Injuries ISBN 9781509916610
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Redress Schemes for Personal Injuries (eBook) ISBN 9781509916634
Published November 2017
Hart Publishing
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Consumer ADR in Europe (eBook) ISBN 9781847319425
Published May 2012
Hart Publishing
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£100.00