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Vol 21 No 10 Oct/Nov 2016

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Criminal Injuries Compensation Claims

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Legal Practice Management and Quality Standards

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Craig Evan KlafterAssistant to the Provost, Boston University, Masschusetts, USA, Gordon Huntley Walker

ISBN13: 9781854313232
ISBN: 1854313231
Published: June 1995
Publisher: Oxford University Press
Country of Publication: UK
Format: Paperback
Price: Out of print



This volume is a comprehensive guide to improving practice profitability and client care by means of quality management, explaining the fundamental principles of quality assurance and how these principles are applied in legal work. It explains how to develop, document and implement quality assurance systems which will meet the requirements of the Legal Aid Board's franchising specification, practice management standards, ISO 9000 and TQM.;The book is intended to be of practical use to those in the legal profession who are introducing these systems for the first time and those who intend to improve existing systems, as well as those consultants working in the legal field.

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Contents:
Quality assurance as a managmement took; the legal community's interest in quality assurance; the ISO 9000 standards; how to draft a quality assurance manual in compliance with ISO 9001:1994; how to draft quality assurance procedures in compliance with ISO 9001:1994; the ISO 9001 registration process. Appendices: international standard quality systems - model for quality assurance in design, developments, production, installation and servicing (ISO 9001:1994); list of UK-accredited certification bodies experienced in legal services registration.