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This volume is a comprehensive guide to improving practice profitability and client care by means of quality management, explaining the fundamental principles of quality assurance and how these principles are applied in legal work. It explains how to develop, document and implement quality assurance systems which will meet the requirements of the Legal Aid Board's franchising specification, practice management standards, ISO 9000 and TQM.;The book is intended to be of practical use to those in the legal profession who are introducing these systems for the first time and those who intend to improve existing systems, as well as those consultants working in the legal field.