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This book is a guide to how mediation works in practice. Covering civil, family, workplace and community mediation, it will outline the process and focus on strategies, techniques and negotiation skills to ensure the best possible outcome.
It offers guidance to parties and legal advisers on how to set up and prepare for a mediation, highlighting the strategies, skills and techniques mediators can employ to achieve the best possible outcome for the parties involved. There is detailed coverage of civil, family, workplace and community mediation and information on professional standards, ethics and training.
Each chapter has a handy summary of key points, checklists and extensive cross-referencing to aid navigation. Frequently asked questions are answered by some of the leading names in the mediation field and case studies help bring each chapter to life. There is a wealth of extra resources in the appendices including an extensive list of mediation providers, draft agreements and codes of practice.