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Vol 21 No 11 Nov/Dec 2016

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Outsourcing IT: The Legal Aspects: Planning, Contracting, Managing and the Law 2nd ed (eBook)


ISBN13: 9781317084518
Published: February 2009
Publisher: Gower Publishing Limited
Country of Publication: UK
Format: eBook (ePub)
Price: £70.83 + £14.17 VAT
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Outsourcing has increased and developed immensely in scope, sophistication and ambition over the last twenty years - and continues to evolve. Information technology outsourcing is potentially highly complex and risk-laden, especially for the fast growing areas of business process and transformational outsourcing, and where whole departments or business areas are outsourced. Decisions taken by the customer at the outset have long term ramifications: they need to ensure that the processes are flexible enough to deal with change, maintain necessary levels of security, avoid abandoning management of key resources and prevent costs spiralling out of control. It is essential to have a good contract to meet such challenges.

All these issues and others, such as intellectual property arrangements, the complexities of transferring staff, property and other assets, tendering procedures and performance monitoring, must not be ignored and are addressed in the second edition of Rachel Burnett's successful Outsourcing IT.

Whether you are a supplier or a customer, it is vital to have a properly negotiated formal contract if you are entering into an outsourcing arrangement. A good contract needs careful planning and this book provides a comprehensive guide to the whole process. Well-planned and well-structured outsourcing arrangements, by well-informed and well-advised customers, are far more likely to work for both customer and supplier alike and Outsourcing IT: Planning, Contracting, Managing and the Law is the perfect place to start.

Subjects:
Information Technology Law, eBooks
Contents:
Forewords
Preface
Introduction
Contract planning, structuring and negotiating
Selecting a supplier
Public procurement
Services and service level agreements
Business assets: premises and equipment
Human resources
Software
Costs and charges
Management liaison and review
Allowing for change
Confidentiality, data protection and security
Contract duration, termination and transition management
Redressing fault and failure
Offshore outsourcing
Conclusion
Index